Digital Primus believes in helping its customers as much as possible, and has therefore a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.
- Digital Primus undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.
- All Web Design/ Development/ Applications/Digital Marketing Activities are carried out and accepted upon a complete analysis and creation of a complete scope document, in order to make sure that teams have complete understanding of the work needed to be done, elimination possibilities of a project cancellation / reversal / dispute.
- Digital Primus and it’s clients realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
- Digital Primus makes sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date and the money, if paid for further development, is returned.
- Digital Primus also respects a decision made by a client to work with a different provider within 72 hours of the project initiation. In such a scenario Digital Primus would refund the amount for the project that has been paid till date.